What did you expect? If you run a rush delivery company, expect that the customers will be rushed. If you run a health food restaurant, expect that your customers will care about the ingredients you use. If you run a preschool, expect that your users will act like little children at times. If you offer urgent consulting services for clients in trouble, expect that they’ll be stressed and want you to work all night. Sometimes, we get what we expect and still complain about it. It’s a feature, though, not a bug.
Full article